FCTG ACCREDITED TRAINING
DIPLOMA OF LEADERSHIP AND MANAGEMENT
Gain the foundation skills needed to hone your leadership potential and allow you to take your career to the next level.
The Diploma of Leadership and Management develops key competencies in the critical areas of emotional intelligence, communication, people management, leadership, teamwork, project-management, problem-solving and business planning from a management perspective.
BSBCMM511 - COMMUNICATE WITH INFLUENCE
This unit will develop your skills in presenting with impact and influence to prospective customers, clients and important stakeholders. Being able to communicate with clarity and engage your audience is a skill that synonymous with successful people.
The ability to convey your message with meaning and a sense of purpose is even more important at work. Leading people towards a common goal, coordinating a project, presenting a business case, delivering feedback, managing customer relationships and even participating in meetings – all these common workplace tasks require effective communications skills to deliver positive outcomes.
BSBXCM501 - LEAD COMMUNICATION IN THE WORKPLACE
Are you or will you be required to lead communication in the workplace within any industry.
This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.
Effective communication is essential to joining the dots in an organisation. Strategies, goals, controls are shared through communication so that everyone in an organisation stays aligned.
This unit enables you to achieve greater synergy as you lead and influence the flow of communication in your organisation. It also equips you with the skills to manage conflicts and negotiate for win-win outcomes.
SIRXTAD003 - COACH OTHERS FOR SUCCESS
This unit aims to develop the skills and knowledge required to coach others in the workplace. This includes identifying coaching needs and providing coaching to team members for improved performance.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for development of others, and within established organisational policies and procedures.
BSBCMM412 - LEAD DIFFICULT CONVERSATIONS
This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations.
The unit applies to individuals who may work as managers and leaders, and are required to lead difficult conversations in the workplace. They contribute well developed verbal and relationship building skills in having difficult conversations.
BSBLDR523 - LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS
This unit describes the skills and knowledge required to lead and manage effective workplace relationships.
The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.
BSBTWK502 - MANAGE TEAM EFFECTIVENESS
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
BSBCRT511 - DEVELOP CRITICAL THINKING IN OTHERS
This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context.
The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.
BSBPEF502 - DEVELOP AND USE EMOTIONAL INTELLIGENCE
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
BSBOPS505 - MANAGE ORGANISATIONAL CUSTOMER SERVICE
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.
BSBOPS502 - MANAGE BUSINESS OPERATIONAL PLANS
This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.
The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.
BSBPEF501 - MANAGE PERSONAL AND PROFESSIONAL DEVELOPMENT
This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.
The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.
BSBLDR522 - MANAGE PEOPLE PERFORMANCE
80% of a manager's time is dedicated to improving the performance of a poor performer, with them only accounting for 20% of their team.
This unit provides supervisors, managers and team leaders with practical skills, tools and knowledge to assist in effectively managing each of your team members throughout the entirety of the year, and how to plan and facilitate the performance conversation.
This unit describes the skills and knowledge required to manage the performance of staff that are direct reports.
The unit applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback. The unit makes the link between performance management and performance development and reinforces both functions as a key requirement for effective managers.